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Contact Energy - Design system
Redesigning the digital accessibility training framework and the landing page within their confluence
Services
UX Design
Content
Content
Type
Team
Year
2024
At a Glance
My Role
At a Glance
My Role
At a Glance
My Role
The Challenge
The Challenge
The Challenge
Overview of the outcomes
Overview of the outcomes
Overview of the outcomes
Research Process
Primary Research
Stakeholder interview
Interview with the Accessibility Team at Xero. We wanted to get a clear understanding of the brief and create a reverse brief to ensure we are on the same page for goals, timeline and potential outcomes
Fable survey analysis
Xero provided us with the survey data that was collected by Fable after the completion of each training module. This data gave us insights about their thoughts and perspectives on the current training content and digital accessibility.
Fable interview
Interview with Felipe Soares - Senior Enterprise Customer Success Manager at Fable. We wanted to know some success stories with how they approach training with different companies and what models they use.
Xero team (Xeros) interview
We aimed to conduct interviews with five Xeros to gain a deeper understanding of their perception of the accessibility training and how they were applying the skills they acquired several months after completing the training.
Research Process
Primary Research
Stakeholder interview
Interview with the Accessibility Team at Xero. We wanted to get a clear understanding of the brief and create a reverse brief to ensure we are on the same page for goals, timeline and potential outcomes
Fable survey analysis
Xero provided us with the survey data that was collected by Fable after the completion of each training module. This data gave us insights about their thoughts and perspectives on the current training content and digital accessibility.
Fable interview
Interview with Felipe Soares - Senior Enterprise Customer Success Manager at Fable. We wanted to know some success stories with how they approach training with different companies and what models they use.
Xero team (Xeros) interview
We aimed to conduct interviews with five Xeros to gain a deeper understanding of their perception of the accessibility training and how they were applying the skills they acquired several months after completing the training.
Research Process
Primary Research
Stakeholder interview
Interview with the Accessibility Team at Xero. We wanted to get a clear understanding of the brief and create a reverse brief to ensure we are on the same page for goals, timeline and potential outcomes
Fable survey analysis
Xero provided us with the survey data that was collected by Fable after the completion of each training module. This data gave us insights about their thoughts and perspectives on the current training content and digital accessibility.
Fable interview
Interview with Felipe Soares - Senior Enterprise Customer Success Manager at Fable. We wanted to know some success stories with how they approach training with different companies and what models they use.
Xero team (Xeros) interview
We aimed to conduct interviews with five Xeros to gain a deeper understanding of their perception of the accessibility training and how they were applying the skills they acquired several months after completing the training.