Xero - Accessibility

At a Glance

As part of my Master of User Experience Design capstone project, I collaborated with four other students to work alongside Xero’s accessibility team on a real-world design challenge.

We were tasked to redesign their digital accessibility training framework and accessibility landing page.

My Role

Primary & secondary research and analysis
Concept ideation & development
Lead interviews & usability testing
Project management

At a Glance

As part of my Master of User Experience Design capstone project, I collaborated with four other students to work alongside Xero’s accessibility team on a real-world design challenge.

We were tasked to redesign their digital accessibility training framework and accessibility landing page.

My Role

Primary & secondary research and analysis
Concept ideation & development
Lead interviews & usability testing
Project management

At a Glance

As part of my Master of User Experience Design capstone project, I collaborated with four other students to work alongside Xero’s accessibility team on a real-world design challenge.

We were tasked to redesign their digital accessibility training framework and accessibility landing page.

My Role

Primary & secondary research and analysis
Concept ideation & development
Lead interviews & usability testing
Project management

The Challenge

We started with a stakeholder meeting with the Xero accessibility team, they told us they had developed a training programme to increase awareness and develop Xero’s (Xero staff) skills in digital accessibility.

Some goals that they wanted to achieve:

Increase motivation from teams to partake in the training programme
Increase attendance in the training programme
Increase engagement during facilitated sessions
Increase learning retention

The Challenge

We started with a stakeholder meeting with the Xero accessibility team, they told us they had developed a training programme to increase awareness and develop Xero’s (Xero staff) skills in digital accessibility.

Some goals that they wanted to achieve:

Increase motivation from teams to partake in the training programme
Increase attendance in the training programme
Increase engagement during facilitated sessions
Increase learning retention

The Challenge

We started with a stakeholder meeting with the Xero accessibility team, they told us they had developed a training programme to increase awareness and develop Xero’s (Xero staff) skills in digital accessibility.

Some goals that they wanted to achieve:

Increase motivation from teams to partake in the training programme
Increase attendance in the training programme
Increase engagement during facilitated sessions
Increase learning retention

How can we design a digital accessibility training programme that provides Xero’s with relevant information and skills that they can seamlessly incorporate into their day to day work?

Overview of the outcomes

Overview of the outcomes

Research Process

Primary Research

Stakeholder interview

Interview with the Accessibility Team at Xero. We wanted to get a clear understanding of the brief and create a reverse brief to ensure we are on the same page for goals, timeline and potential outcomes

Fable survey analysis

Xero provided us with the survey data that was collected by Fable after the completion of each training module. This data gave us insights about their thoughts and perspectives on the current training content and digital accessibility.

Fable interview

Interview with Felipe Soares - Senior Enterprise Customer Success Manager at Fable. We wanted to know some success stories with how they approach training with different companies and what models they use.

Xero team (Xeros) interview

We aimed to conduct interviews with five Xeros to gain a deeper understanding of their perception of the accessibility training and how they were applying the skills they acquired several months after completing the training.

Research Process

Primary Research

Stakeholder interview

Interview with the Accessibility Team at Xero. We wanted to get a clear understanding of the brief and create a reverse brief to ensure we are on the same page for goals, timeline and potential outcomes

Fable survey analysis

Xero provided us with the survey data that was collected by Fable after the completion of each training module. This data gave us insights about their thoughts and perspectives on the current training content and digital accessibility.

Fable interview

Interview with Felipe Soares - Senior Enterprise Customer Success Manager at Fable. We wanted to know some success stories with how they approach training with different companies and what models they use.

Xero team (Xeros) interview

We aimed to conduct interviews with five Xeros to gain a deeper understanding of their perception of the accessibility training and how they were applying the skills they acquired several months after completing the training.

Research Process

Primary Research

Stakeholder interview

Interview with the Accessibility Team at Xero. We wanted to get a clear understanding of the brief and create a reverse brief to ensure we are on the same page for goals, timeline and potential outcomes

Fable survey analysis

Xero provided us with the survey data that was collected by Fable after the completion of each training module. This data gave us insights about their thoughts and perspectives on the current training content and digital accessibility.

Fable interview

Interview with Felipe Soares - Senior Enterprise Customer Success Manager at Fable. We wanted to know some success stories with how they approach training with different companies and what models they use.

Xero team (Xeros) interview

We aimed to conduct interviews with five Xeros to gain a deeper understanding of their perception of the accessibility training and how they were applying the skills they acquired several months after completing the training.